Find and copy your UID

  1. Press Esc. On the right, look beneath your character name for the UID. Use Copy UID to copy the identifier. [1372]

What to include in a report

Swipe the table sideways to compare columns ↔

ProblemInformation to send
Unexpected progress lossUID, player name and approximate loss time; check wipe and account first [1371]
Error or bugWhat happened before the issue, plus screenshot or video [1378]
CrashPC specifications, crash description and exact error text [1379]
Easy Anti-Cheat errorScreenshot and UID [1380]

Missing purchase or B-Coins?

Restart the game and check in-game mail. If the purchase is still missing, contact support with the receipt. Steam purchase history lets you open the transaction and view or print a receipt. [1369][1370]

The developer says B-Coins buy cosmetics rather than stats or progression. That statement does not establish real-money prices or a refund entitlement. [1368]

Use official help, not this Wiki for account access

This is an independent reference site and cannot recover accounts, process purchases or remove bans. Follow the official help-center link below; never send your password or Steam login to a Wiki page. [1381]

Sources & scope

Based on live developer documentation checked on November 9, 2026. The FAQ supplies no game build number. These steps are documented, not independently play-tested.